Privacy Policy

1. Information we collect

We collect information in three ways:

• Account data — name, work email, organization, and authentication details when you sign up.
• Product data — conversations, tickets, documents, and configuration your organization creates while using the platform.
• Usage data — pages visited, browser/device information, and approximate location (IP-derived), collected automatically.

2. How we use information

We use collected information to provide and improve the service, respond to support and sales inquiries raised through our chat widget, secure accounts, and comply with legal obligations. We do not sell personal information.

3. AI processing

Messages sent through the Privyrex widget or dashboard may be processed by AI models (self-hosted or third-party, depending on your organization's configuration) to generate responses. [REVIEW — confirm sub-processor list and data-retention terms for each model provider your organization may route to.]

4. Data retention

Conversation and document retention periods are configurable per organization and plan. [REVIEW — state default retention windows and reference subscription_entitlements-driven policy limits.]

5. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, contact us using the chat widget on this site.

6. Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest for sensitive fields. [REVIEW — confirm claims match actual current infrastructure before publishing.]

7. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the dashboard or registered email address on file.

8. Contact us

Questions about this policy can be directed to our team using the chat widget in the corner of this page.